Privacy Policy — Kriptonita Machines

1. Introduction

Kriptonita Comércio de Máquinas LTDA ("we", "our", or "us"), registered under CNPJ 45.478.421/0001-60, with its principal place of business at R. Vitório Magnavacca, 501, Buritis, Belo Horizonte - MG, 30492-015, is committed to protecting your privacy and personal data.

This Privacy Policy describes how we collect, use, store, and share your personal information in compliance with Brazil's General Data Protection Law (Lei Geral de Proteção de Dados — LGPD, Law No. 13.709/2018) and other applicable regulations.

2. Data We Collect

Identification data: full name, CPF/CNPJ, date of birth, company registration
Contact data: email address, phone number, physical address
Client business data: company name, industry sector (textile, garment, leather, footwear), production capacity
Equipment data: machine makes, models, serial numbers, age, condition, and maintenance history
Service data: repair requests, diagnostic reports, maintenance schedules, parts ordered
Facility data: factory address, equipment layout, production line details for on-site service
Payment data: billing information, credit terms for business accounts, processed through secure payment systems
Fiscal data: information required for NF-e/NFS-e and tax compliance
Navigation data: IP address, browser type, cookies, access logs

3. How We Use Your Data

Processing machine sales, repair, and maintenance orders
Scheduling preventive maintenance programs
Coordinating emergency repair response
Managing equipment history and maintenance records
Sourcing and supplying replacement parts and components
Providing technical consulting and production line optimization
Processing payments, credit terms, and issuing invoices (NF-e/NFS-e)
Sending maintenance reminders, parts availability, and equipment updates (with consent)
Complying with industrial safety, consumer protection, and legal obligations

4. Legal Basis for Processing

Consent provided by the data subject
Performance of a contract or preliminary procedures related to a contract
Compliance with legal or regulatory obligations
Legitimate interests of the controller, provided fundamental rights are preserved

Equipment data including machine serial numbers, maintenance history, and diagnostic reports is collected and retained exclusively for service delivery and equipment management. Production line details and factory layouts shared during on-site service are treated as strictly confidential industrial information.

5. Data Sharing

Machine manufacturers for warranty claims, technical support, and authorized parts
Specialized parts suppliers for component sourcing
Subcontracted technicians when specialized expertise is required
Payment processors for secure transaction handling
Tax authorities as required by fiscal regulations
Government authorities when required by law

We do not sell, rent, or trade your personal data to third parties for marketing purposes. All data sharing is conducted in compliance with the LGPD. Client production capacity, equipment configurations, and factory layouts are never disclosed to competitors or third parties.

6. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Equipment maintenance records are retained for the operational life of the machine plus applicable warranty periods. Business account data is retained for the duration of the client relationship. Transaction and fiscal data are retained as required by tax regulations. Upon expiration, your data will be securely deleted or anonymized.

7. Your Rights

Under the LGPD, you have the following rights:

Confirmation of the existence of data processing
Access to your personal data
Correction of incomplete, inaccurate, or outdated data
Anonymization, blocking, or deletion of unnecessary or excessive data
Portability of data to another service provider
Deletion of data processed with your consent
Information about entities with which your data has been shared
Information about the possibility of denying consent and its consequences
Revocation of consent

To exercise any of these rights, please contact us using the information in Section 10.

8. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You may configure your browser to refuse cookies; however, some features may not function properly without them.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Equipment diagnostic data and factory production details receive enhanced access restrictions. Despite our efforts, no method of electronic transmission or storage is completely secure.

10. Contact Information

Kriptonita Comércio de Máquinas LTDA
CNPJ: 45.478.421/0001-60
R. Vitório Magnavacca, 501
Buritis, Belo Horizonte - MG, 30492-015
Brazil

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last updated" date.